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Question: How do I place an order?
Answer: We offer easy on-line credit card ordering. As you scroll through our on-line catalog, you will notice a button with a magnifying glass which says, "View Details." Click there, and you will be taken to a page that gives you further information about the item. From there, you can add the item to your shopping cart. When you are ready to check out, click the "Shopping Cart" text on the top right hand side of your screen, in light blue letters. From there, follow the checkout procedure.
If you would like to pay by check or money order, or prefer to fax your order in, please see our Printable Order Form or access our Ordering Page for further instructions.
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Question: Do you offer gift certificates?
Answer: Yes! Please see our Gift Certificate page for more information.
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Question: Do you offer printed catalogs?
Answer: We offer a condensed catalog which features a selection of 30 items from our women's headwear and cosmetics lines. We do not have a wig catalog at this time. Our online catalog features our complete product line of over 1200 products, as well as seasonal items, which can change daily. For the best selection, it is always best to shop online. We offer the mini catalogs for those who do not have internet access. Please fill out our catalog request form to have a catalog mailed to you or a loved one. You may also request brochures for your hospital or support group on this page.
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Question: How do I select a wig?
Answer: Please view our Wigs FAQ page for an abundance of helpful information on this topic.
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Question: How do I take care of my wig?
Answer: Please view our Wig Care Information page for further information.
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Question: What is your return policy?
Answer: Please see our return page for more specific information about our Return Policy.
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Question: What is your privacy policy?
Answer: Headcovers.com respects your right for privacy. We do not sell, rent or loan ANY information regarding our customers to any third parties, for ANY reason whatsoever. We do not send out printed materials or emails except to communicate specific information with you about an order you have placed. The personal information that you provide is used for the sole purpose of processing your order, unless you specifically request to join our mailing list. If you choose to do so, you may opt out at any time. This is our pledge to you, our valued customer.
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Question: How do I know that it is safe to order with you?
Answer: We maintain a current Thawte Security Certificate (a division of Verisign) and have been through their strict verification process. To verify our security certificate, just click on the Thawte logo found throughout our web site. The secure SSL data processing that we use to process your orders is the industry standard. All ordering information is safely encrypted utilizing the best technology available; you can safely place your order with us, without hesitation or worry.
Headcovers Unlimited, Inc. has been in business since 1995. We have current registration as a corporation in the state of Texas. To verify, you may contact the Texas Secretary of State at (512)463-5555.
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Question: How long does shipping take? Do you ship to other countries?
Answer: We do ship internationally. For a complete description of our shipping policies and shipping options, please access our Ordering Page.
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Question: Do your hats come in sizes?
Answer: All of our hats are one size fits most. Most of our hats are made of fabric that stretches, or they have hidden elastic built into the back, to accommodate a variety of head sizes. If you have any concerns regarding the fit of a particular hat, feel free to contact us with your questions.
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Question: Do you offer discounts to chemotherapy patients?
Answer: All of our products are priced well below suggested retail and are already discounted. Most of our clients are chemotherapy patients or individuals on fixed incomes. Our everyday prices are set with these needs in mind.
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Question: Do you sell wholesale?
Answer: Headcovers Unlimited, Inc. is primarily a retail business. We hope to expand in order to offer our products to select retailers in the near future. If you would like to be on our mailing list for future retailer consideration, please email us with your company information and mission. If you are a nonprofit entity in need of a large quantity of one particular item, please contact us for special arrangements.
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Question: How do I donate my hair to cancer patients?
Answer: Please contact Locks of Love, a nonprofit organization, if you would like to donate your hair to a worthy cause.
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