|
|
|
|
General Ordering Information:
|
|
Payment Information:
Contact Information:
Return and Cancellation Policy
Delayed or Undeliverable Shipments:
|
USA Domestic Shipments:
|
Credit Card Orders: You can place orders via credit card with our on-line secure shopping system. Simply browse to the item you would like, select the quantity and color, and click "Add to Cart". When you are ready to check out, go to the Shopping Cart link on the upper right hand side of your page to check out.
Security is important to us. We have carefully selected a nationally recognized secure server, offering only state of the art technology, to safely transmit your order. Encrypted technology has allowed us to offer on-line ordering for over a decade without a single security issue. If you still feel uncomfortable submitting your order on-line and would like to pay by credit card, we offer the following options:
1. Print out our printable order form and send your order by mail or fax.
2. Submit your information via our on-line secure shopping cart, leave the credit card information blank (fill in 16 zeros instead of your card number). Then, call us with your credit card information at 1-800-264-HATS or (281) 334-4287.
3. Fill out our printable order form with your product selections, and call us at (281) 334-4287 or 1-800-264-HATS to place your order by phone.
Payment by Check or Money Order: For those that would like to pay by check or money order, print out our printable order form, fill it out, and mail your order with payment to: Headcovers Unlimited, 2020-C Anders Lane, Kemah, TX 77565. Please note that we cannot bill you for merchandise. Your order will not be shipped until payment is received. If you are sending a personal check, your order may be held until it clears the bank. For fastest service, please pay by postal money order or credit card.
If you are purchasing a wig, we cannot accept a personal check as payment. We apologize for any inconvenience. If you are purchasing a wig, and wish to pay by mail, please send a postal money order in verified US funds.
US Wig Shipping Policies and Transit Times:
We offer 3 shipping options on our wigs. These options apply to wigs only:
1) Standard Shipping $9.95 - (7-14 days)
2) Overnight $39.95 (1-2 business days)
3) 2 Day Shipping $19.95 (2-3 business days)
Please note the following exceptions to the above:
A) Raquel Welch and Henry Margu Wigs offer Free Standard Shipping.
B) Raquel Welch Wigs are not available for 2 Day Shipping
C) Rene of Paris, Noriko and Amore Wigs are not available for 2 Day or Overnight Shipping.
-
STANDARD WIG SHIPPING: Transit time for wigs shipped via standard shipping ($9.95) is 7-14 days. If you are ordering other products with your wig, the shipping charge is increased to $13.95 for all products. Everything will ship together in one box. For customers that need delivery to a post office box, this is your only shipping option.
-
TWO DAY WIG SHIPPING: Wigs shipped via 2 DAY AIR ($19.95) will arrive two business days after you place your order, if you place your order by 10 am Eastern time. Otherwise, it will arrive in 3 business days. Wigs ordered by 2 day service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.
-
OVERNIGHT SHIPPING: ($39.95) will arrive the next business day, if ordered by 10 am Eastern time. Otherwise, it will arrive in 2 business days. Wigs ordered by overnight service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.
-
Please keep in mind that UPS, Federal Express and other carriers do not operate on the weekends or Federal Holidays. If you must have your wig by a certain date, please let us know this at the time of order. Most often, we can accommodate you.
-
Because our wigs are often shipped directly from the manufacturer, we do not send out a receipt of sale unless specifically requested. If you must have your wig in a plain unmarked box, we can accommodate you, but please let us know this when you place your order.
-
Unless you are an established customer, your wig order must be sent to the address on file with your credit card company. For security reasons, we cannot ship your wig to an alternate address. If you must have your order shipped to an alternate address, we require advance payment by verified postal money order in US funds.
-
More than one wig, shipped at the same time, by the same manufacturer can be shipped for a single shipping charge. Two wigs ordered at the same time, by different manufacturers may be subject to additional shipping charges. Please contact our wig consultant for more information.
Domestic (US) Shipments of Headwear, Gifts, Scarves, Cosmetics, Swimwear, Jewelry:
We have two shipping options available for our headwear, cosmetics, jewelry and gift orders:
1. STANDARD SHIPPING: Orders under 3 pounds in weight will be sent via First Class Mail or Priority Mail through the US Postal Service. Shipments normally arrive within 3-7 business days. Shipment times are not guaranteed. Shipments over 3 pounds in weight will be shipped Federal Express Ground in the 48 contiguous states, or USPS for Alaska, Hawaii, military addresses, post office boxes and US territories. Our standard shipping chart is as follows:
- $5.95 for orders under $50
- $6.95 for orders from $50 - $74.99
- $7.95 for orders from $75 - $99.99
- $8.95 for orders from $100 - $125.99
- $9.95 for orders over $126
Shipments over 5 pounds in weight may be subject to additional shipping charges. We will contact you for authorization before shipping your order if additional shipping charges apply.
2. EXPRESS SHIPPING: Your order will be shipped via Federal Express or USPS Express Mail. Typically, your order will arrive the next business day, if we receive your order by 12 pm, CST. Orders received after 12 pm may not ship until the following business day. On rare occasion, we experience an unusually high order volume, which may delay processing. In addition, destinations outside of major metropolitan areas may require an additional shipping day for delivery. For this reason, please allow 1-3 business days to receive your express shipment. The following is our shipping chart for overnight shipments:
- Order total of $75.00 or less - $25.00
- Order total of $75.01 - 100.00 - $28.00
- Order total of $100.01 or more - $30.00
Shipments over 3 pounds in weight may be subject to additional shipping charges. We will contact you for authorization before shipping your order if additional shipping charges apply.
Delayed Shipments:
Express Orders: If you do not receive your express shipment within 3 business days, we will refund your shipping charges. This guarantee applies only to US (domestic) shipments. The following exceptions apply: On the rare occasion of a back order or a credit card processing error, we will attempt to contact you. If we are unable to reach you immediately, your shipment will be held until we are able to successfully reach you. We can not be responsible for delivery delays that result from the carrier being unable to deliver the package due to no one being at the shipping address to accept the package when delivery is attempted.
Standard Shipments: The vast majority of our packages are delivered within 3-7 business days after shipment. Occasionally, USPS or Fed. Ex. will misdirect a package, and shipping time may take longer than expected. In this case, we have set the following policies for packages sent via STANDARD SHIPPING:
1. US DOMESTIC SHIPMENTS: If the package has not been received within 21 business days, we will re-ship the package.
2. INTERNATIONAL SHIPMENTS: If the package has not been received within 30 business days, we will re-ship the package.
3. If a package has been delayed and the customer is unable to wait 21-30 days for re-shipment, there is one other option available. The customer can re-order the products. When the first package is received, the customer can refuse the duplicate package upon arrival. The carrier will return it to us at no additional charges to you, as long as the box has not been opened. When we receive the returned shipment, we will refund your account for the duplicate order, minus shipping costs.
Undeliverable Shipments & Shipping Address Errors:
The customer assumes full responsibility for entering accurate shipping information when submitting an order. Please double check your shipping information carefully before submitting your order. If you find that you have made an error when submitting your shipping address, please contact us immediately. We will do our best to make the corrections for you, however, if the order has already been sent for processing, we will be unable to make any modifications. In this case, it is the customer's responsibility to bear all shipping expenses associated with the misdirected parcel. For international shipments, the customer assumes responsibility for all shipping charges, all customs charges for the misdirected package, as well as return shipping for the package back to us.
Postal Address:
Headcovers Unlimited
2020-C Anders Lane
Kemah, TX 77565
Phone Number:
Direct Line: (281) 334-4287
TOLL FREE in the US and Canada: 1-800-264-HATS
Fax Number: Orders can be faxed to (281) 538-9447. Please include name, mailing address, phone number, e-mail address, items ordered (quantity, color, and style), and credit card info. (Visa or MasterCard, card number, name on card, and expiration date).
Electronic Mail:
|
Shipments to Canada:
Air Mail – (Only available for orders under $50)
- Takes 2-4 weeks for delivery
- Flat rate: $7.95
Global Priority (Only available on orders under $100)
- Takes 7-10 days
- Orders under $50 - Shipping is $16.95
- Orders from $50-100 - Shipping is $18.95
Global Express - All orders over $100
- Takes 3-5 days
- Orders under $50 - Shipping is $25
- Orders over $80 - Shipping is $30
* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.
* Shipments over 3 pounds in weight may be subject to additional shipping charges. We will contact you for authorization before shipping your order if additional shipping charges apply.
Shipments to the United Kingdom (UK), Ireland, France, Malta, Trinidad, Tobago, Germany, The Netherlands, Israel
Air Mail – (Only available for orders under $50)
- Takes 2-4 weeks for delivery
- Flat rate: $9.95
Global Priority (Only available on orders under $100)
- Takes 7-10 days
- Orders under $50 - Shipping is $18.95
- Orders from $50-100 - Shipping is $20.95
Global Express - All orders over $100
- Takes 3-5 days
- Orders under $50 - Shipping is $30
- Orders from $50-80 - Shipping is $35
- Orders over $80 - Shipping is $40
* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.
* Shipments over 3 pounds in weight may be subject to additional shipping charges. We will contact you for authorization before shipping your order if additional shipping charges apply.
Shipments to Australia, New Zealand, and all other International Destinations:
Air Mail – (Only available for orders under $50)
- Takes 2-4 weeks for delivery
- Flat rate: $9.95
Global Priority (Only available on orders under $100)
- Takes 7-10 days
- Orders under $50 - Shipping is $20.95
- Orders from $50-100 - Shipping is $22.95
Global Express - All orders over $100
- Takes 3-5 days
- Orders under $50 - Shipping is $38
- Orders from $50-80 - Shipping is $40
- Orders over $80 - Shipping is $45
* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.
* Shipments over 3 pounds in weight may be subject to additional shipping charges. We will contact you for authorization before shipping your order if additional shipping charges apply.
|
|
|
|
|
|
