Cancellation and Change Request Policies

Wig Cancellation or Change Requests

As soon as your order is submitted, we begin immediate processing. For this reason, wig orders cannot be cancelled.  This policy applies even if the wig has not yet shipped.  We will attempt to make color or styles changes whenever possible.  However, if the order has been through any stages of processing (and even if it has not shipped out to you yet), your request will be processed as a return and our standard return policy and restocking fees will apply.  Although we will attempt to make changes for you, we cannot guarantee any change requests after an order is submitted.  If you have paid by check, money order or Western Union, we cannot issue cash refunds.  Credit will be issued in the form of an in store credit or gift certificate.


Headwear, Gifts, Swim Caps and Other Products

We will make every attempt to honor your cancellation or change requests, however, we begin immediate processing of your order upon submission.  For this reason, we cannot guarantee our ability to cancel or edit an order, even if you call or email us immediately after placing it.  If an order is still located in our order intake department, we are happy to honor your requests whenever possible.  If your order has already been sent to our shipping department, we cannot cancel it or make any alterations.  Please note that if your order was placed during non-business hours, it is likely that the order will move to our shipping department before our customer care team will access your email or voicemail.  Change or cancellation requests received by phone or email are not guaranteed.  If you have paid by check, money order or Western Union, we cannot issue cash refunds.  Credit will be issued in the form of an in store credit or gift certificate.


Gift Certificate Cancellation and Return Policy

Gift certificates are not refundable and cannot be cancelled.  If you are the recipient, you may exchange any item(s) for other merchandise in our store, within the guidelines of our published return policy.