Ordering & Policies

Payment Information:



Placing An Order


Contact Information:


 

Return and Cancellation Policy

     USA Domestic Shipments:  



     International Shipments:
 

   Delayed/Undeliverable Shipments:


 

Payment Information:

  • Currency:  All merchandise, shipping and other charges are listed in U.S. dollars.  Currency exchanges are conducted by your bank, credit card company, PayPal etc.  We do not have control over currency rate fluctuations and your charge or refund may vary depending on your countries currency rate at the time.  Customs, duties and/or VAT may be assessed in your local currency.     
  •  Credit Card Orders:  We use state of the art, industry standard encrypted technology to ensure your secure online transaction. We accept Visa, Master Card, American Express and Discover Card.  All orders are carefully screened for your safety. Please ensure that the billing information provided at checkout matches the information on file with your credit card provider. Discrepencies may result in a delay in processing. We reserve the right to require an alternate payment method on any order that does not pass security screens.
  • PayPal Orders:  For your convenience, we accept payments via PayPal.  To complete checkout, click on the PayPal button on the bottom of the shopping cart page.  PayPal is a third party processing services that allow you to make payments by credit card, e-check or electronic funds transfer. PayPal is used by millions of online shoppers and retail vendors. You will have to set up an account with PayPal n order to purchase through these third party payment providers.  You will receive a shipment notification and tracking information from Headcovers.com.  Shipment notifications will not come directly from PayPal.

PayPal Verified and/or Confirmed:  To expedite your order, please ensure that your account is verified and that your address is confirmed through PayPal.  (See instructions within your PayPal account). We reserve the right to require one or both of the security measures mentioned above.  Orders placed with accounts that are not verified and confirmed may delay processing or an alternate payment method may be required. We do not accept "Echecks".

  • Money Orders (No Checks):To pay by money order, complete our printable order form and mail your order with payment to: Headcovers Unlimited, 214 S. Iowa Avenue, League City, TX 77573. Please note that we do not accept checks and we cannot bill you COD for merchandise. Your order will not be shipped until payment is received.
  •  Chargebacks or Disputed Charges:   If you are unhappy with our service or products for any reason, please contact us directly.  We are happy to work with you to achieve a satisfactory resolution.  Please note that a $25 bank fee will be assessed immediately upon our notification of a disputed charge (or chargeback) with your credit card company, PayPal or Google.  Just like a cancelled check or a check with insufficient funds, this fee is paid by the customer as a bank processing fee and is non refundable.  Please note that any additional bank fees associated with the chargeback process will be the responsibility of the customer.  At times, these fees can be in excess of $150.00.

Chargebacks cost all of our customers in the form of higher prices.  In order to keep our prices low, we have implemented policies to protect honest customers from this type of theft.  When your bank notifies us of a disputed charge, we will issue an invoice for the disputed charge amount, plus the $25 bank fee.  Any additional bank fees during this process will also be billed.  Customer has 30 days to settle the debt in full.  If the bill is unpaid, customer's account is placed with a third-party collection agency.  The collection agency will report the delinquent debt to all major credit bureaus. 

  • Gift Certificates and Store Credits:  Store credits and gift certificates are valid 2 years from the date they are issued. They are not refundable or transferable.

Placing An Order:

  • Online Ordering: For fastest processing, orders can be placed online via our secure shopping cart. We use state of the art encrypted technology to ensure a secure, safe transaction. Simply browse to the item you would like, select the quantity and color, and click "Add to Cart". When you are ready to check out, go to the Shopping Cart link on the upper right hand side of your page to check out. We accept Visa, Master Card, American Express, Discover Card, or Paypal.

  • Order by Mail or FaxTo order by mail, complete our Printable Order Form and send your order by mail or fax.

  • Order by Phone: Fill out our Printable Order Form with your product selections, and call us at (281) 334-4287 or 1-800-264-HATS (4287) to place your order by phone.

 USA Shipping Chart and Timelines  (All orders EXCEPT WIGS):

  • Standard Shipping:  Average delivery time is 3-5 business days and most orders will arrive within 5-7 days from order receipt. Shipping times are not guaranteed. Packages under 3 pounds will be sent via First Class Mail, DHL or USPS Priority Mail; Over 3 pounds will ship Federal Express Ground in the 48 contiguous states, or USPS for Alaska, Hawaii, military addresses, post office boxes and US territories. Standard shipping charges are as follows:

$5.95 for orders under $50

$6.95 for orders from $50 - $74.99

$7.95 for orders from $75 - $99.99

$8.95 for orders from $100 - $125.99

$9.95 for orders over $126

  • USPS Priority Shipping:  Average delivery time is 2-5 business days and most orders will arrive within 2-5 days from order receipt. Shipping times are not guaranteed. USPS Priority Shipping is available for a flat rate of $9.99.
  • Fed Ground Shipping:  Your order will be ship via FedEx Ground and will arrive within 2-4 business days. Your order should arrive within 2-4 business days, if we receive your order by 12 pm, CST. Shipping times are not guaranteed for Ground Orders. Orders received after 12 pm may not ship until the following business day so allow an additional day for processing. Business days are Monday through Friday. FedEx does not pickup and we do not ship or deliver on weekends or federal holidays. Federal Express 2-Day Shipping is available for a flat rate of $19.95.
  • Fed 2-Day Shipping:  Your order will be ship via FedEx Express 2nd Day Air and will arrive within 2-3 business days. Your order should arrive within 2 business days, if we receive your order by 12 pm, CST. Orders received after 12 pm may not ship until the following business day so allow an additional day for processing. Business days are Monday through Friday. FedEx does not pickup and we do not ship or deliver on weekends or federal holidays. Federal Express 2-Day Shipping is available for a flat rate of $19.95.
  • Fed Ex Overnight ShippingOrder will ship via Fed Ex standard overnight service and will arrive within 1-2 business days**. Typically, your order will arrive the next business day, if your order is placed by 12:00 PM CST. Orders placed after 12:00 PM (Central Time) may not ship until the following business day, so please allow an additional day for processing.  Business days are Monday through Friday. FedEx does not pickup and we do not ship or deliver on weekends or federal holidays. The following is our shipping chart for express shipments:

Order total of $75.00 or less - $27.95

Order total of $75.01 - 100.00 - $28.95

Order total of $100.01 or more - $34.95

Additional Shipping Guidelines:

  • Standard Shipping, Free Shipping, USPS Priority Shipping and FedEx Ground Shipping delivery time frame are estimated and neither FedEx nor Headcovers guarantee deliver times for these services. 
  • Some destinations outside of major metropolitan areas will require an additional shipping day or additional charges for Fed Ex expedited services. Customer will be contacted if additional shipping charges apply. 
  • **We are not responsible for delays due to situations beyond our control, including but not limited to: inclement weather, holiday shipping policies of carriers or natural and man made disasters.
  • Heavier than average shipments (over 3 pounds) may require additional shipping charges. We will contact the customer directly to confirm any additional charges before shipping.
  • For an additional fee of $15, Fed Ex will deliver on Saturdays. Please call customer service for additional information.
  • Although we will attempt to honor requests for alternate shipping addresses, we reserve the right to ship any order to the billing address provided at checkout.

 US Wig Shipping Policies and Transit Times: 

We offer 3 shipping options on our wigs. These options apply to wigs only:

  • Standard Shipping: 7-14 days. Standard shipping is $9.95 for all other wigs. If you are ordering other products with your wig, the shipping charge is increased to $13.95 for all products. Everything will ship together in one box. For customers that need delivery to a post office box, this is your only shipping option.
  • 2 Day Shipping - 2-3 business days: Wigs shipped via 2 DAY AIR will arrive in two business days after you place your order, if ordered by 12:00 PM CST. Otherwise, it will arrive in 3 business days. Wigs ordered by 2 day service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.
  • Overnight Shipping - 1-2 business days. If ordered by 12:00 PM CST, your order will arrive in 1 business day. Otherwise, it will arrive in 2 business days. Wigs ordered by overnight service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.

 

Additional Shipping Information for Wigs:

  • Business days are Monday through Friday.
  • We do not ship on Saturdays, Sundays or federal holidays. Carriers do not deliver on the weekends or federal holidays. For an additional fee of $20, we can request Saturday delivery for expedited wig shipments only. Please call customer service for additional information.
  • If your wig is shipped directly from the manufacturer, we do not send out a receipt of sale unless specifically requested. If you must have your wig in a plain unmarked box, we can accommodate you, but please let us know this when you place your order.
  • Unless you are an established customer, your wig order must be sent to the address on file with your credit card company. For security reasons, we cannot ship your wig to an alternate address. If you must have your order shipped to an alternate address, we require advance payment via wire transfer or Western Union.
  • For your protection, we reserve the right to require a signature upon delivery.
  • More than one wig, shipped at the same time, by the same manufacturer can be shipped for a single shipping charge. Two wigs ordered at the same time, by different manufacturers may be subject to additional shipping charges. Please contact our wig consultant for more information.
  • If you are purchasing a wig, we cannot accept a personal check as payment. We apologize for the inconvenience. We can accept verified payment via Credit Card, Paypal, Google Checkout, Western Union or Bank Wires only.
  • Some destinations outside of major metropolitan areas will require an additional shipping day or additional charges for Fed Ex expedited services. Customer will be contacted if additional shipping charges apply.
  • We are not responsible for delays due to situations beyond our control, including but not limited to: inclement weather, holiday shipping policies of carriers or natural and man made disasters.

 Delayed / Undeliverable Shipments:

Delayed Shipments:

  • Express Orders: If you do not receive your express shipment within 3 business days, we will refund the difference between our express shipping fee and our standard shipping fees. This guarantee applies only to US (domestic) shipments. The following exceptions apply: On the rare occasion of a back order or any discrepencies on your order, we will attempt to contact you. If we are unable to reach you immediately, your shipment will be held until we are able to successfully reach you. We can not be responsible for delivery delays that result from the carrier being unable to deliver the package due to no one being at the shipping address to accept the package when delivery is attempted. We cannot be responsible for delays due to incliment weather, natural disasters, or holiday peak times. We are not responsible for packages claimed delivered by the carrier but not received by the customer. To ensure safe delivery, we reserve the right to require a signature on any package.
  • Standard Shipments: The vast majority of our packages are delivered within 3-7 business days after shipment. Occasionally, USPS or Fed. Ex. will misdirect a package, and shipping time may take longer than expected. In this case, we have set the following policies for packages sent via STANDARD SHIPPING:
    • If your package has been delayed, we will provide you with a tracking number. It is the customer's responsibility to follow up at their local post office, mail carrier or Fed. Ex station. If the shipper is unable to trace the package and tracking does not show delivery within 21 days of shipment (domestic shipments) or 30 days (international shipments) we will re-ship the package. Re-shipped packages are not eligible for returns, exchanges or refunds. If the original package shows as delivered at a later date and is not returned to us, customer will be charged for both shipments.
    • If a package has been delayed and the customer is unable to wait 21-30 days for re-shipment, there is one other option available. The customer can re-order the products. When the first package is received, the customer can refuse the duplicate package upon arrival. The carrier will return it to us at no additional charges to you, as long as the box has not been opened. When we receive the returned shipment, we will refund your account for the duplicate order, minus shipping costs.

NOTE: We are not responsible for packages claimed delivered by the post office or Fed Ex (via delivery confirmation or tracking) but not received by the customer. It is the customer's responsibility to request a signature requirement, which adds an automatic $2 to the shipping charge. We reserve the right to require a signature on any package at our discretion.

Undeliverable Shipments & Shipping Address Errors:

Customer assumes full responsibility for entering accurate shipping information when submitting an order.  Please double check your shipping information carefully before submitting your order.  If you find that you have made an error when submitting your shipping address, please contact us immediately.  We will do our best to make the corrections for you, however, if the order has already been sent for processing, we will be unable to make any modifications.  In this case, it is the customer's responsibility to bear any expenses associated with the misdirected parcel.  For international shipments, the customer assumes responsibility for all shipping and customs charges for the misdirected package, as well as return shipping to us for the item. 

If a package is unclaimed by the customer or returned due to unsuccessful delivery attempts, additional shipping charges will apply if the package must be re-shipped.  We cannot issue shipping refunds for the original shipment or apply original shipping charges to the reshipment.

Order Fulfillment Errors and Product Defects:

Please inspect your shipment immediately upon receipt of your package.  Headcovers.com shipments are carefully inspected through a meticulously managed system of checks and balances.  Therefore, any shipping or order fulfillment errors will be extremely rare and must be reported within 3 days of receipt.  Any product defects, omissions, or inaccurate shipments that are not claimed within 3 days of receipt will not be accepted for refunds, exchanges or credits.  If you are unhappy with an item that you have received for any other reason, please see our return policy for details on how to return the item.


Contact Information:

Postal Address:

Headcovers Unlimited

214 S. Iowa Avenue

League City, TX  77573

 

Phone and Fax: 

Direct Line and International Telephone:  (281) 334-4287

TOLL FREE in the US and Canada:  1-800-264-HATS

 

Electronic Mail:

 
 
Customer Service:  click here                       
Wig and Hairpiece Inquiries:  click here
Web Site Suggestions or Technical Problems:  click here

Danielle Yates, Co-Founder and President: click here

 


Shipments to Canada:

 

Air Mail – (Only available for orders under $60)

  • Takes 2-4 weeks for delivery
  • Flat rate: $7.95

Global Express

·Takes 2-5 business days

·Orders under $50 - Shipping is $23.95

·Orders over $50-100 - Shipping is $25.95

·Orders over $100 - Shipping is $29.95

 

* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.

* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.

* Please allow an additional 5 days processing time for wig orders.

 


Shipments to the UK (United Kingdom/ Great Britain), Ireland, France, Malta, Trinidad, Tobago, Germany, the Netherlands, Israel:
 
 
Air Mail – (Only available for orders under $60)
  • Takes 2-4 weeks for delivery
  • Flat rate: $9.95 
Global Express
·Takes 2-5 business days
·Orders under $50 - Shipping is $25.95
·Orders over $50-100 - Shipping is $27.95
·Orders over $100 - Shipping is $29.95
 
* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.
* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.
* Please allow an additional 5 days processing time for wig orders.
 

 
Shipments to Australia, New Zealand and all other International Destinations:
 
 

 Air Mail – (Only available for orders under $60)

  • Takes 2-4 weeks for delivery
  • Flat rate: $9.95.

Global Express

  • Takes 2-5 business days
  • Orders under $50 - Shipping is $25.95
  • Orders over $50-100 - Shipping is $27.95
  •  Orders over $100 - Shipping is $34.95

 

* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.

* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.

* Please allow an additional 5 days processing time for wig orders.