Cancellations and Change Requests
Wig Cancellation or Change Requests: As soon as your order is submitted, we begin immediate processing. Often wigs are special ordered specifically for the customer. Once shipped to us from the manufacturer, they cannot be cancelled. For this reason, wig orders cannot be cancelled, even if the order has not yet shipped to you. We will make every attempt to honor your change requests whenever possible but we cannot guarantee that your requests will be applied to your order. Refused shipments are processed as a return and are subject to our standard return policies.
Headwear, Gifts, Swim Caps and Other Products: We begin immediate processing of your order as soon as it is submitted. For this reason, we cannot guarantee our ability to cancel or edit an order, even if you contact us after immediately placing it. If an order is still located in our order intake department, we are happy to honor your requests whenever possible. If your order has already been sent to our shipping department, we cannot cancel it or make any alterations even if it has not yet shipped. Change or cancellation requests received by phone or email are not guaranteed.
Gift Certificate Cancellation and Return Policy: Gift certificates are not refundable and cannot be cancelled. If you are the recipient, you may exchange any item(s) for other merchandise in our store, within the guidelines of our published return policy.