Shipping Policies & Timelines

     USA DOMESTIC SHIPMENTS 



    INTERNATIONAL SHIPMENTS


 DELAYED / UNDELIVERABLE SHIPMENTS

 


 USA Shipping Chart and Timelines  (All orders EXCEPT WIGS):

  • Standard Shipping:  Average delivery time is 3-7 days and most orders will arrive within 3-7 days from order receipt. Shipping times are not guaranteed.  Orders may ship through DHL for the first leg and then by USPS from your local post office to your residence.  Packages under 3 pounds will be sent via DHL, First Class Mail or USPS Priority Mail; Over 3 pounds will ship Federal Express Ground in the 48 contiguous states, or USPS for Alaska, Hawaii, military addresses, post office boxes and US territories. Standard shipping charges are as follows:

$5.95 for orders under $50

$6.95 for orders from $50 - $74.99

$7.95 for orders from $75 - $99.99

$8.95 for orders from $100 - $125.99

$9.95 for orders over $126

  • USPS Priority Mail: Average delivery time is 2-5 days and most orders will arrive within 2-5 days from order receipt. USPS, DHL and Headcovers do not guarantee shipping time lines on Priority Mail.  Orders may ship through DHL for the first leg and then by USPS from your local post office to your residence.  Packages over 3 pounds will ship Federal Express Ground in the 48 contiguous states, or USPS for Alaska, Hawaii, military addresses, post office boxes and US territories. Shipping is available for a flat rate of $9.95.
  • Fed Ex Ground Shipping:  Your order will ship via FedEx Ground Shipping and will arrive within 2-4 business days.   FedEx and Headcovers do not guarantee Ground shipment.  Business days are Monday through Friday. We do not ship or deliver on weekends or federal holidays. Federal Express Priority Shipping is available for a flat rate of $12.95.
      
  • Fed 2-Day Shipping:  Your order will be ship via Federal Express 2nd Day Air and will arrive within 2-3 business days. Your order should arrive within 2 business days, if we receive your order by 12 pm, CST. Orders received after 12 pm may not ship until the following business day so allow an additional day for processing. Business days are Monday through Friday. We do not ship or deliver on weekends or federal holidays. Federal Express Priority Shipping is available for a flat rate of $19.95.
  • Fed Ex Overnight ShippingOrder will ship via Fed Ex standard overnight service and will arrive within 1-2 business days**. Typically, your order will arrive the next business day, if your order is placed by 12:00 PM CST. Orders placed after 12:00 PM (Central Time) may not ship until the following business day, so please allow an additional day for processing.  Business days are Monday through Friday. We do not ship or deliver on weekends or federal holidays. The following is our shipping chart for express shipments:

Order total of $75.00 or less - $27.95

Order total of $75.01 - 100.00 - $28.95

Order total of $100.01 or more - $34.95

Additional Shipping Guidelines:

  • Some destinations outside of major metropolitan areas will require an additional shipping day or additional charges for Fed Ex expedited services. Customer will be contacted if additional shipping charges apply. 
  • **We are not responsible for delays due to situations beyond our control, including but not limited to: inclement weather, holiday shipping policies of carriers or natural and man made disasters.
  • Heavier than average shipments (over 3 pounds) will require additional shipping charges. We will contact the customer directly to confirm any additional charges before shipping.
  • For an additional fee of $15, Fed Ex will deliver on Saturdays. Please call customer service for additional information.
  • Although we will attempt to honor requests for alternate shipping addresses, we reserve the right to ship any order to the billing address provided at checkout.

 US Wig Shipping Policies and Transit Times: 

We offer 3 shipping options on our wigs. These options apply to wigs only:

  • Standard Shipping: 7-10 days. Standard shipping is free on Raquel Welch and Henry Margu wigs and $9.95 for all other brands. If you are ordering other products with your wig, the shipping charge is increased to $13.95 for all products. Everything will ship together in one box. For customers that need delivery to a post office box, this is your only shipping option.  Shipping time frames on standard shipping are not guaranteed by the carrier or Headcovers.
  • 2 Day Shipping - 2-3 business days: Wigs shipped via 2 DAY AIR will arrive in two business days after you place your order, if ordered by 12:00 PM CST. Otherwise, it will arrive in 3 business days. Wigs ordered by 2 day service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.
  • Overnight Shipping - 1-2 business days. If ordered by 12:00 PM CST, your order will arrive in 1 business day. Otherwise, it will arrive in 2 business days. Wigs ordered by overnight service are shipped to you directly from the wig manufacturer. Other products ordered will arrive via standard shipping (in a separate shipment) and will incur an additional shipping charge of $4.95.

 

Additional Shipping Information for Wigs:

  • Business days are Monday through Friday.
  • We do not ship on Saturdays, Sundays or federal holidays. Carriers do not deliver on the weekends or federal holidays. For an additional fee of $20, we can request Saturday delivery for expedited wig shipments only. Please call customer service for additional information.
  • If your wig is shipped directly from the manufacturer, we do not send out a receipt of sale unless specifically requested. If you must have your wig in a plain unmarked box, we can accommodate you, but please let us know this when you place your order.
  • Unless you are an established customer, your wig order must be sent to the address on file with your credit card company. For security reasons, we cannot ship your wig to an alternate address. If you must have your order shipped to an alternate address, we require advance payment via wire transfer or Western Union.
  • For your protection, we reserve the right to require a signature upon delivery.
  • More than one wig, shipped at the same time, by the same manufacturer can be shipped for a single shipping charge. Two wigs ordered at the same time, by different manufacturers may be subject to additional shipping charges. Please contact our wig consultant for more information.
  • If you are purchasing a wig, we cannot accept a personal check as payment. We apologize for the inconvenience. We can accept verified payment via Credit Card, Paypal, Google Checkout, Western Union or Bank Wires only.
  • Some destinations outside of major metropolitan areas will require an additional shipping day or additional charges for Fed Ex expedited services. Customer will be contacted if additional shipping charges apply.
  • We are not responsible for delays due to situations beyond our control, including but not limited to: inclement weather, holiday shipping policies of carriers or natural and man made disasters.

 Delayed / Undeliverable Shipments:

Delayed Shipments:

  • Express Orders: If you do not receive your express shipment within 3 business days, we will refund the difference between our express shipping fee and our standard shipping fees. This guarantee applies only to US (domestic) shipments. The following exceptions apply: On the rare occasion of a back order or any discrepencies on your order, we will attempt to contact you. If we are unable to reach you immediately, your shipment will be held until we are able to successfully reach you. We can not be responsible for delivery delays that result from the carrier being unable to deliver the package due to no one being at the shipping address to accept the package when delivery is attempted. We cannot be responsible for delays due to incliment weather, natural disasters, or holiday peak times. We are not responsible for packages claimed delivered by the carrier but not received by the customer. To ensure safe delivery, we reserve the right to require a signature on any package.
  • Standard Shipments: The vast majority of our packages are delivered within 3-7 business days after shipment. Occasionally, USPS or Fed. Ex. will misdirect a package, and shipping time may take longer than expected. In this case, we have set the following policies for packages sent via STANDARD SHIPPING:
    • If your package has been delayed, we will provide you with a tracking number. It is the customer's responsibility to follow up at their local post office, mail carrier or Fed. Ex station. If the shipper is unable to trace the package and tracking does not show delivery within 21 days of shipment (domestic shipments) or 30 days (international shipments) we will re-ship the package. Re-shipped packages are not eligible for returns, exchanges or refunds. If the original package shows as delivered at a later date and is not returned to us, customer will be charged for both shipments.
    • If a package has been delayed and the customer is unable to wait 21-30 days for re-shipment, there is one other option available. The customer can re-order the products. When the first package is received, the customer can refuse the duplicate package upon arrival. The carrier will return it to us at no additional charges to you, as long as the box has not been opened. When we receive the returned shipment, we will refund your account for the duplicate order, minus shipping costs.

NOTE: We are not responsible for packages claimed delivered by the post office or Fed Ex (via delivery confirmation or tracking) but not received by the customer. It is the customer's responsibility to request a signature requirement, which adds an automatic $2 to the shipping charge. We reserve the right to require a signature on any package at our discretion.

Undeliverable Shipments & Shipping Address Errors:

Customer assumes full responsibility for entering accurate shipping information when submitting an order.  Please double check your shipping information carefully before submitting your order.  If you find that you have made an error when submitting your shipping address, please contact us immediately.  We will do our best to make the corrections for you, however, if the order has already been sent for processing, we will be unable to make any modifications.  In this case, it is the customer's responsibility to bear any expenses associated with the misdirected parcel.  For international shipments, the customer assumes responsibility for all shipping and customs charges for the misdirected package, as well as return shipping to us for the item. 

If a package is unclaimed by the customer or returned due to unsuccessful delivery attempts, additional shipping charges will apply if the package must be re-shipped.  We cannot issue shipping refunds for the original shipment or apply original shipping charges to the reshipment.

Order Fulfillment Errors and Product Defects:

Please inspect your shipment immediately upon receipt of your package.  Headcovers.com shipments are carefully inspected through a meticulously managed system of checks and balances.  Therefore, any shipping or order fulfillment errors will be extremely rare and must be reported within 3 days of receipt.  Any product defects, omissions, or inaccurate shipments that are not claimed within 3 days of receipt will not be accepted for refunds, exchanges or credits.  If you are unhappy with an item that you have received for any other reason, please see our return policy for details on how to return the item.

 

Shipments to Canada:

 

Air Mail – (Only available for orders under $60)

* A potential Canada Post work disruption in July 2016 may impact shipments to, from, and within Canada as early as next week.  To avoid possilbe delays with your shipment you may select FedEx shipping options at checkout. 

  • Takes 2-4 weeks for delivery
  • Flat rate: $9.95

Global Express

·Takes 2-5 business days

·Orders under $50 - Shipping is $23.95

·Orders over $50-100 - Shipping is $25.95

·Orders over $100 - Shipping is $29.95

 

* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.

* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.

* Please allow an additional 5 days processing time for wig orders.

 


Shipments to the UK (United Kingdom/ Great Britain), Ireland, France, Malta, Trinidad, Tobago, Germany, the Netherlands, Israel:
 
 
Air Mail – (Only available for orders under $60)
  • Takes 2-4 weeks for delivery
  • Flat rate: $19.95
 
Global Express
·Takes 2-5 business days
·Orders under $50 - Shipping is $25.95
·Orders over $50-100 - Shipping is $27.95
·Orders over $100 - Shipping is $29.95
 
* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.
* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.
* Please allow an additional 5 days processing time for wig orders.
 

 
Shipments to Australia, New Zealand and all other International Destinations:
 
 

 Air Mail – (Only available for orders under $60)

  • Takes 2-4 weeks for delivery
  • Flat rate: $19.95.

Global Express

  • Takes 2-5 business days
  • Orders under $50 - Shipping is $25.95
  • Orders over $50-100 - Shipping is $27.95
  •  Orders over $100 - Shipping is $34.95

 

* Please note that your local government may charge a customs fee on your package, payable to your government upon entry into your country.

* Shipments over 3 pounds in weight may be subject to additional shipping charges. Packages being shipped to remote locations may require additional shipping fees. We will contact you for authorization before shipping your order if additional shipping charges apply.

* Please allow an additional 5 days processing time for wig orders.