Privacy Policy & Terms of Use

Last Updated: June 2026

Privacy Policy

Headcovers Unlimited Privacy Policy

Headcovers Unlimited, Inc. ("Headcovers," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit Headcovers.com or any related websites, communicate with us, place orders, request consultations, subscribe to marketing communications, or otherwise interact with our services.

By using our websites or services, you agree to the practices described in this Privacy Policy.

Health information notice. Some of the information you may choose to share with us relates to your health, such as hair loss, cancer treatment, or surgery recovery. The way we handle that specific category of information is described in our separate Consumer Health Data Privacy Policy, which you can also find linked in the footer of our website. Please review that policy in addition to this one.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Headcovers Unlimited, Inc.
214 S Iowa Avenue
League City, Texas 77573

Phone: (281) 334-4287
Email: [email protected]

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order history
• Product preferences
• Customer service communications
• Reviews and testimonials
• Consultation requests
• Birthday information, if voluntarily provided

Wig, Topper, and Hair Loss Consultations

To provide personalized assistance, customers may voluntarily submit:

• Photographs
• Hair photos
• Color reference photos
• Hair samples
• Product preference information
• Consultation notes
• Hair loss information

We only ask for the information we need to provide the service you request, and sharing it is always your choice. We use this information solely to provide consultation services, color matching assistance, product recommendations, customer support, and related services requested by the customer. We do not use consultation or color-matching photographs for marketing or display them publicly unless you give us separate, explicit permission. Where this information relates to your health, it is also covered by our Consumer Health Data Privacy Policy.

Insurance and Cranial Prosthesis Documentation

Customers may voluntarily provide:

• Insurance-related information
• Physician letters
• Cranial prosthesis documentation
• Supporting documentation for reimbursement requests

This information is used only to assist with customer requests, documentation, order support, and related services.

Payment Information

Payments are processed through secure third-party payment processors, which may include:

• Stripe
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Headcovers does not store complete credit card numbers on its servers.

Automatically Collected Information

When you visit our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Shopping activity
• Purchase activity
• Cookie information
• Website usage data

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide customer service
• Respond to inquiries
• Conduct wig and topper consultations
• Assist with color matching
• Assist with cranial prosthesis documentation
• Provide order confirmations and shipping updates
• Manage returns and exchanges
• Prevent fraud and unauthorized transactions
• Improve our products and services
• Personalize website experiences
• Measure advertising effectiveness
• Send marketing communications
• Comply with legal obligations
• Protect our rights, customers, employees, and business

Marketing Communications

With your consent, we may send:

• Promotional emails
• Product announcements
• Educational content
• Special offers
• Newsletters

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

Even if you opt out of marketing communications, we may still send transactional communications related to orders, consultations, returns, exchanges, or account activity.

SMS Communications

If you provide your mobile phone number and opt in to receive text messages, we may send:

• Order updates
• Shipping notifications
• Customer service communications
• Cart reminders
• Promotional offers
• Marketing messages

Consent to receive automated marketing text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for help, or contact us directly.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

• Operate our websites
• Maintain shopping cart functionality
• Analyze website traffic
• Measure advertising performance
• Improve user experience
• Personalize content
• Prevent fraud

You may control cookie settings through your browser preferences, and you may manage your choices using the "Your Privacy Choices" link in our website footer. Certain website features may not function properly if cookies are disabled.

Our websites do not currently respond to browser Do Not Track signals. Where required by law, we honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information.

Analytics and Advertising Services

We use third-party services to help us understand website activity, improve our services, and measure advertising effectiveness.

These services may include:

• Google Analytics 4 (GA4)
• Google Ads
• Meta (Facebook and Instagram)
• Klaviyo
• Yotpo
• YouTube
• Other marketing and analytics providers

These providers may use cookies, pixels, tags, and similar technologies to collect information regarding your interactions with our websites. Their use of information is governed by their own privacy policies. Some of these activities may be considered a "sale" or "sharing" of personal information under certain state privacy laws. You may opt out as described in the "Your Privacy Choices" section below.

Customer Reviews and Testimonials

We may use third-party review providers, including Yotpo, to collect and display customer reviews and product feedback.

Reviews, testimonials, ratings, photographs, and feedback submitted voluntarily may be displayed on our websites, social media channels, or marketing materials as permitted by law.

Sharing Personal Information

We do not sell your personal information for money. However, some of our advertising and analytics activities, such as the use of cookies and tracking pixels by partners like Google and Meta, may be considered a "sale" or "sharing" of personal information under California and other state privacy laws, even though no money changes hands. You have the right to opt out of this sale or sharing, and you can do so using the methods described in the "Your Privacy Choices" section below.

We may share personal information with trusted service providers who assist us in operating our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing providers
• SMS providers
• Customer service platforms
• Analytics providers
• Review providers

These providers may access personal information only as necessary to perform services on our behalf.

We may also disclose information:

• To comply with legal obligations
• To respond to lawful requests
• To prevent fraud
• To protect the safety of customers and employees
• To protect our legal rights
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all business assets

Your Privacy Choices: Opt Out of Sale or Sharing

You may opt out of the sale or sharing of your personal information for targeted advertising at any time. You can do this by:

• Clicking "Your Privacy Choices" in the footer of any page on our website and updating your preferences.
• Enabling a Global Privacy Control (GPC) signal in your browser. We treat a valid GPC signal as a request to opt out of the sale or sharing of personal information, and we honor it automatically.
• Emailing us at [email protected].

We will not discriminate against you for exercising this right.

Sensitive Personal Information

Some of the information you provide may be considered "sensitive personal information" under certain state privacy laws. Depending on your location, you may have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide the products and services you have requested. To exercise this right, contact us at [email protected] or use the "Your Privacy Choices" link in our footer. Information relating to your health is also addressed in our Consumer Health Data Privacy Policy.

Medical Information Disclaimer

Some customers voluntarily provide information related to:

• Hair loss
• Cancer treatment
• Alopecia
• Surgery recovery
• Cranial prosthesis requests
• Insurance reimbursement

Headcovers is not a healthcare provider, health plan, or healthcare clearinghouse. Information submitted to us is used solely for customer service, consultation services, order fulfillment, insurance assistance, and related business purposes. The handling of consumer health data is described further in our Consumer Health Data Privacy Policy.

Data Retention

We retain personal information only as long as reasonably necessary for business, legal, accounting, tax, customer service, and regulatory purposes.

Retention periods may vary depending on the type of information involved. When information is no longer needed, we will securely delete, anonymize, or archive it in accordance with applicable law.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our websites and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access personal information we maintain about you
• Correct inaccurate information
• Request deletion of personal information
• Obtain a copy of personal information
• Opt out of certain marketing communications
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information
• Exercise other rights available under applicable law

To submit a request, please contact [email protected]. We may verify your identity before responding to a request, and we generally respond within 45 days, with the possibility of an extension where permitted by law and with notice to you.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your identity directly with us.

Appeals. If we decline to take action on your request, you may appeal that decision by contacting us at [email protected] with the subject line "Privacy Request Appeal." We will respond to your appeal within the timeframe required by applicable law. If your appeal is denied, you may contact your state attorney general.

Universal opt-out signals. Where required by applicable law, we recognize and honor universal opt-out preference signals, including the Global Privacy Control (GPC), as valid requests to opt out of the sale or sharing of personal information.

Texas Privacy Rights

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), subject to applicable exceptions and limitations, including the rights described in the "Your Privacy Rights" section above. Requests may be submitted to [email protected].

California Privacy Rights

California residents may have additional rights under California privacy laws, including rights related to access, correction, deletion, the sale or sharing of personal information, the use of sensitive personal information, and certain disclosures regarding personal information. Requests may be submitted to [email protected] or through the "Your Privacy Choices" link in our footer.

Third-Party Websites

Our websites may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

Governing Law and Venue

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising from or relating to this Privacy Policy shall be brought exclusively in the state courts located in Galveston County, Texas, or in the United States District Court with jurisdiction over Galveston County, Texas. By using our websites and services, you consent to the jurisdiction and venue of such courts.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our websites after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

Headcovers Unlimited, Inc.
214 S Iowa Avenue
League City, Texas 77573

Phone: (281) 334-4287
Email: [email protected]

Terms and Conditions

These Terms & Conditions ("Terms") govern your access to and use of Headcovers.com and any related websites (the "Sites"), and any purchase you make from Headcovers Unlimited, Inc. ("Headcovers," "we," "us," or "our"). Please read them carefully.

By accessing our Sites or placing an order, you agree to these Terms. If you do not agree, please do not use our Sites or place an order.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate.

Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account. Please notify us promptly of any unauthorized use.

Products, Descriptions, and Availability

We work to describe our products as accurately as possible, including colors, fibers, sizing, and features. Even so, actual products may vary, and screen settings can affect how colors appear. Product availability may change without notice, and we may limit quantities, discontinue products, or correct product information at any time.

Pricing and Order Acceptance

All prices are listed in U.S. dollars. We make every effort to display accurate pricing, but errors can occur. If we discover a pricing or product error after you place an order, we may correct the error and contact you, or cancel the affected order and issue a refund. Placing an order is an offer to buy, and we may accept, decline, or limit orders in cases involving suspected fraud, pricing or product errors, inventory limitations, or other legitimate business reasons.

Payment

Accepted payment methods, payment verification, wire transfers, chargebacks, currency, and gift certificate and store credit terms are described in our Shipping & Policies page, which is incorporated into these Terms. All card payments are subject to verification and approval, and we reserve the right to decline, cancel, or limit payment methods for any order or customer based on our internal verification standards.

Shipping, Returns, and Cancellations

Shipping timeframes, fulfillment, delivery issues, and cancellation terms are described in our Shipping & Policies page. Returns, exchanges, and refunds are described in our Return & Refund Policy. Both pages are incorporated into these Terms.

Special-Order and Custom Items

Many wigs, hairpieces, and certain other products are special-order items that we obtain from third-party manufacturers after you place your order. Because these items are ordered specifically for you, they may not be eligible for cancellation once your order has been submitted to the manufacturer, and they may be subject to separate return, exchange, and restocking terms. Any such terms are described in our Return & Refund Policy. If you would like to know whether an item is special-order, please ask us before you order.

Consultations and Recommendations

We are glad to offer consultations, color matching, and product recommendations. These services are provided to help you choose products you will be happy with. They reflect our experience with our products and are not a guarantee of any particular result. Recommendations, color matching, and styling suggestions are based on the information you provide and our professional judgment. We do not guarantee satisfaction with any recommendation, and we are not responsible for differences in personal preference, appearance, or expectations.

No Medical Advice

Headcovers is a retailer. We are not a healthcare provider. Information on our Sites, including buying guides, blog posts, and educational content about hair loss, cancer treatment, mastectomy, scalp care, and related topics, is provided for general informational purposes only and is not medical advice. It is not a substitute for the advice of your physician or other qualified healthcare professional. Always consult your healthcare provider with questions about your health, treatment, or recovery.

Intellectual Property

The content on our Sites, including text, graphics, logos, images, product descriptions, buying guides, and the design of the Sites, is owned by or licensed to Headcovers and is protected by copyright, trademark, patent, and other laws. "Headcovers," "Slouchy Snood," and our other marks are trademarks of Headcovers Unlimited, Inc. Certain products are protected by registered design patents. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

Reviews, Testimonials, and Submissions

If you submit a review, testimonial, photograph, or other content to us, you grant us a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and adapt that content on our Sites, social media channels, and marketing materials, as permitted by law. You represent that the content is yours to share and does not violate anyone else's rights.

Acceptable Use

You agree not to use our Sites to:

• Violate any law or regulation
• Infringe the rights of others
• Submit false, misleading, or fraudulent information
• Interfere with the security or operation of the Sites
• Attempt to gain unauthorized access to any system or account
• Use automated tools, bots, scrapers, data-mining tools, or artificial intelligence systems to extract, copy, reproduce, or train models on Site content without our written permission

Disclaimer of Warranties

Our Sites and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Sites will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, Headcovers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Sites or any product purchased from us. To the extent we are found liable, our total liability will not exceed the amount you paid for the product or order giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Headcovers and its officers, employees, and agents from any claims, losses, or expenses arising out of your violation of these Terms or your misuse of the Sites.

Force Majeure

Headcovers is not responsible for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, labor disputes, supply chain disruptions, manufacturer or carrier delays, internet or utility outages, government actions, or pandemics.

Concerns, Disputes, and Chargebacks

If you have a concern about an order, please contact us first so we can make it right. Most issues are resolved quickly and directly.

For items that are eligible for return, refunds are issued only after the item is returned to us and inspected, as described in our Return & Refund Policy. A payment dispute or chargeback is not a substitute for returning an item. You agree that you will not seek a refund for the same order through both a return and a chargeback, and that an item you keep is not eligible for a refund.

We encourage you to contact us before initiating a payment dispute so we can try to resolve the issue directly. Nothing in these Terms limits any rights available to you under applicable law or your card network's rules. We reserve the right to dispute invalid chargebacks, to recover amounts owed to us, including the value of unreturned merchandise and related fees and costs, and to decline future orders from customers who file chargebacks in bad faith or for merchandise they have kept.

You agree to inspect your order promptly upon delivery and to report any error or defect within 3 days of delivery, as described in our Return & Refund Policy.

Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or relating to them, your use of our Sites, or any purchase you make from us, are governed by the laws of the State of Texas, without regard to its conflict of law principles. Subject to the arbitration provision below, you agree that any dispute will be brought and resolved exclusively in the state courts located in Galveston County, Texas, or in the United States District Court with jurisdiction over Galveston County, Texas, and you consent to the personal jurisdiction and venue of those courts.

Binding Arbitration and Class Action Waiver

Please read this section carefully. It affects how disputes between you and Headcovers are resolved.

Informal resolution first. Before starting an arbitration, you agree to contact us at [email protected] and give us at least 30 days to try to resolve the dispute informally.

Agreement to arbitrate. Except as stated below, any dispute or claim arising out of or relating to these Terms, our Sites, or any purchase will be resolved by final and binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and judgment on the arbitrator's award may be entered in any court with jurisdiction. This does not apply to chargebacks or to the payment dispute process, which are governed by your card network's rules and applicable law.

Class action waiver. You and Headcovers agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims.

Small claims carve-out. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies. This preserves your right, and ours, to use small claims court.

Your right to opt out. You may opt out of this arbitration provision by emailing [email protected] with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

This section does not apply where prohibited by law.

Electronic Communications

By using our Sites or communicating with us electronically, you consent to receive communications from us electronically, including notices, disclosures, and agreements. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Sites after changes are posted constitutes acceptance of the revised Terms.

Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. These Terms, together with our Privacy Policy, Consumer Health Data Privacy Policy, Shipping & Policies, and Return & Refund Policy, make up the entire agreement between you and Headcovers regarding your use of the Sites.

Contact Us

Headcovers Unlimited, Inc.
214 S Iowa Avenue
League City, Texas 77573

Phone: (281) 334-4287
Email: [email protected]