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returns
Start a Return
Find what you are sending back, and follow those three steps.
What are you returning?
headwear, clothing & accessoriesAlso Joy and AnaOno bras, and Cardani and Headcovers.com wigs and hair pieces. No return authorization needed, and you can print a prepaid label.
wigs & hair piecesEvery other wig brand. A return authorization number is required first, and prepaid labels cannot be used.
bras & breast formsAmoena, Nearly Me, Trulife and ABC. There is no prepaid label for these. Contact us for a return authorization number and instructions, and they go back to the manufacturer at a different address.
headwear, clothing & accessories
no return authorization number needed
Print the headwear return form and fill it in.
Put it in the box with your return.
Print a prepaid label, or ship it yourself.
Prepaid labels are available for U.S. customers for $8.99. The $8.99 will be deducted from your return. Outside the U.S., or shipping it yourself, use the address in step 3.
Send it back in original condition.
Return with all original packaging and tags to Headcovers Returns, 214 S. Iowa Ave, League City, TX 77573.
wigs & hair pieces
a return authorization number is required, and prepaid labels cannot be used
Every wig except Cardani and Headcovers.com brands, which follow the headwear steps above.
Request a return authorization number within 5 days of receipt.
Email [email protected] or call 281.334.4287. Numbers are valid for 3 days. A wig returned without one is not eligible for a refund.
Fill out the wig return form.
Write the number on the form and on the outer shipping box, and put the form in the box with your wig. Do not write on the wig box.
Ship it yourself within 3 days, insured.
Your package must be postmarked within 3 days of the date the number was issued. Use your preferred carrier, and pack the wig box inside a cardboard shipping box so it reaches us undamaged.
why a prepaid headwear label cannot be used for a wig
Headwear labels are weighted and sized for exactly what is in the box when the label is requested. If you use a prepaid headwear label to return your wig, we are not responsible for the delivery of the package to our location and a $19.99 return label fee will be deducted from your credit.
bras & breast forms
no prepaid label, and these go back to the manufacturer
There is no prepaid return label for bras and breast forms. Contact us first and we will send you a return authorization number, return instructions, and the correct address. Most of these items ship directly from the manufacturer and go back to that manufacturer, not to League City. Joy and AnaOno bras ship from Headcovers, so they follow the headwear steps above.
Contact us within 21 days of receipt.
Email [email protected] or call 281.334.4287 and ask for a return authorization number.
We send you the return address and instructions.
Your return authorization comes with the correct address for that manufacturer. Write the number on the outside of the shipping box.
Ship it to the address we give you, not to League City.
Use your own carrier. Do not put tape or shipping labels on the product box; pack it inside a cardboard shipping box.
if a return is sent to us by mistake
Items returned to Headcovers instead of the manufacturer may still be forwarded on your behalf, but a minimum $5 handling fee will be deducted from your refund or credit. Your credit cannot be issued until the item reaches the manufacturer and its inspection is complete, so a return sent to the wrong address takes considerably longer.
after you ship
Please allow up to 2 weeks from the day your return is received. You will receive a credit memo by email as soon as it is processed.
customer care
Call us: 281.334.4287 (HATS)
Toll free (USA & Canada): 1-800-264-4287 (HATS)
Monday to Thursday 9am to 5pm CST, Friday 9am to 3:30pm CST, closed weekends.
related policies
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