DOWNLOAD OUR WIG RETURN & EXCHANGE FORM
CARDANI & HEADCOVERS.COM brand hairpieces are not considered a wig for return purposes. You may use our more lenient headwear return policy and headwear return form for Cardani & Headcovers Unlimited brand purchases.
All other wigs and hairpieces must follow our wig return guidelines.
ONE TIME FREE EXCHANGE: No fee is charged if you return your wig for a store credit towards another wig. Store credits cannot be refunded to a credit or debit card. Wigs may be exchanged 2 times per order series. The second exchange is subject to a 20% or $25 restocking fee (whichever is greater). The third wig is final sale.
REFUNDS: Refunds are subject to a $10 or 20% restocking fee, whichever is greater. We will waive the restocking fee on your first wig return if you elect to get your refund in the form of a store credit.
RETURN AUTHORIZATION: A return authorization number must be requested within 5 days of receipt by emailing us or calling 1-800-264-4287. The RA number should be written on the outer shipping box as well as the wig return form. Fill out our Wig Return Form and include it inside of the box with your wig.
TIMELINE: Return authorization numbers are valid for 3 days. To remain eligible for return, your package must be postmarked within 3 days of the original RA issue date.
CONDITION: To be eligible for return, the wig must be in original condition, complete with hair net, original tag attached, tissue paper, wig box and any inserts originally included. The wig may not have been brushed, combed, styled, washed, altered or worn. It must be free from makeup, odors (such as cigarette or cigar smoke), gels, sprays and other hair care products.
RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER: Eligible wigs returned without a return authorization number and received by our returns department within 30 days of puchase may be exchanged less a 20% restocking fee. Wigs returned without an RA number are ineligible for refunds. Wigs received more than 30 days past the original order date will not be accepted and will be returned to you at your expense. Exception: Louis Ferre brand wigs require a return authorization number and will be returned to you at your expense without one.
CONSULTATIONS: We do not recommend ordering multiple wigs with the intention of keeping only one of them. If you are unsure of your selection, we recommend utilizing our free wig consultation service to avoid unnecessary returns and shipping expenses. Our experienced professionals would be happy to assist you with your selection. If you are returning a wig, we strongly encourage you to send a hair swatch and photographs with your return so that our wig consultant can assist you in selecting a more suitable color or style. Please call us at 1-800-264-4287 for help.
DEFECTIVE WIGS: If you find a wig to be defective, you must notify us within 5 days of receipt. Upon inspection, if the product is found to have a manufacturer defect, we will promptly send you a replacement wig in the same color and style you originally ordered at no additional expense. If you would like a different style or color, our standard return policy will apply.
SHIPPING: The wig and manufacturer wig box must reach us undamaged or altered. Please do not affix tape or shipping labels to the wig box. Pack the wig box in a cardboard box to ensure that the original box reaches us in new condition. Return shipping is at the customer's expense. We recommend insuring your shipment as we cannot be responsible for misdirected return packages. Exchanges are not eligible for free shipping or any other special promotions. Our standard shipping charges apply. Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
PAYMENT METHOD: Credit will be given via the original payment method or account. Exchanged wigs are automatically paid for via in-store credit; Therefore, refunds will be issued in the form of an in store credit. If you have paid by check, money order, gift card or Western Union, we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
INSURANCE: To comply with insurances codes, we cannot accept a wig back for exchange or credit after customer requests and receives a receipt from us for a cranial prosthesis.
EXCEPTIONS: Some select wigs (such as clearance wigs) are final sale. These will be very clearly marked in red as "No Returns" in the product description. Mane Attraction brand wigs are not returnable.